Delivery
We deliver Australia-wide. Orders are dispatched from Shellharbour, NSW and typically arrive within approximately 7 days of your order being confirmed. Delivery timeframes may vary for remote or regional areas.
Our scooters are large freight items and will be delivered by a freight carrier. You will be contacted to arrange a suitable delivery time. Please ensure someone is available to receive the delivery, as a signature may be required.
If you have any questions about delivery to your area, please contact us before placing your order.
Returns
We want you to be completely satisfied with your purchase. If you need to return your scooter, please contact us within 30 days of receiving your order.
To be eligible for a return, the scooter must be:
- In original, unused condition
- In its original packaging
- Accompanied by proof of purchase
Please note the following conditions apply to returns:
- Return freight costs are the responsibility of the customer.
- A 10% handling fee will be deducted from your refund to cover restocking and handling costs.
- Refunds will be processed within 5–10 business days of the returned item being received and inspected.
To initiate a return, please contact our Shellharbour team with your order number and reason for return.
Warranty
All Light Macro Coast 1 mobility scooters come with a 4-year manufacturer warranty.
The warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, accidents, unauthorised modifications, or normal wear and tear.
To make a warranty claim, please contact us with your order details and a description of the issue. We will work with you to resolve the matter as quickly as possible.
Contact Us
For any questions about delivery, returns, or warranty, please don't hesitate to get in touch with our Shellharbour team. We're here to help.